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Who Am I?
I am the voice that calms the mother breathing life into her infant son.
I am the invisible hand that holds and comforts the elderly man who woke up...
and found his wife of 50 years had passed away during the night.
I am the friend who talks the disgruntled teenager out of ending her own life.
I sent help when you had your first automobile accident.
I am the one who tries to obtain the information from callers to ensure that the scene is safe for those I dispatch to emergencies...
all the while anticipating the worst and hoping for the best.
I am the psychologist who readily adapts by language and tone of voice...
to serve the needs of my callers with compassion and understanding.
I am the ears that listen to the needs of all those I serve.
I have heard the screams of faceless people I will never meet nor forget.
I have cried at the atrocities of mankind and rejoiced at the miracle of life.
I was there, though unseen, by my comrades in the field during the most trying emergencies.
I have tried to visualize the scene to coincide with the voices I have heard.
I am usually not privy to the outcome of the call, and so I wonder…
I am the one who works weekends, strange shifts and holidays.
Children do not say they want my job when they grow up.
Yet, I am at this vocation by choice.
Those I help do not call back to say thank you.
Still, there is comfort in the challenge, integrity and the purpose of my employment.
I am thankful to provide such a meaningful service.
I am a mother, a father, sister, brother, son or a daughter.
I am here when you need me and still here when you don’t.
My office is never empty, and the work here is never done.
I am always on call. The training is strenuous, demanding and endless.
No two days at work are ever the same.
Who Am I?
I am a 9-1-1 Emergency Dispatcher and I am proud.